Fort Myers, FL. Remote support available for some services.
What this service is
Most computers do not “break” overnight. They slowly get bogged down by junk software, browser extensions, unwanted startup programs, and sometimes malware.
This service is focused on getting your computer stable, clean, and running properly again. If I find a bigger issue, I will explain it clearly and provide a quote before doing anything beyond the flat rate service.
$100 Flat Rate Basic Cleanup
This covers the most common issues that make computers slow, unstable, or unsafe.
• Virus and malware scan and cleanup
• Removal of junk software and obvious bloat
• Browser cleanup, extensions, and settings review
• Startup program cleanup to improve boot speed
• Basic operating system health checks
• Basic updates and configuration checks
• General troubleshooting of common issues
If the issue is beyond a basic cleanup, I will quote it first. No surprises.
Common problems I fix every week
• Computer running slow or freezing
• Popups, browser hijacks, and malware warnings
• Startup taking forever
• Internet issues and WiFi problems
• Email setup problems and account lockouts
• Printer issues and device setup
• Data transfers to a new computer
• Backup setup so you do not lose photos and documents
When it is beyond the flat rate
Some problems require more time or parts. If any of the situations below apply, I will explain what I found and give you a quote before continuing.
• Hard drive failure or a computer that will not boot
• Hardware upgrades or parts replacement
• Operating system reinstall or rebuild
• Ransomware related damage or severe infections
• Advanced troubleshooting requiring extended time
• Data recovery work beyond normal cleanup
What to include in your email
To save time, include the following.
• Windows or Mac, and the version if you know it
• What the computer is doing, and when it started
• Any error messages or screenshots if possible
• Whether this can be handled remotely or needs local help
• Your general availability
Start With an Email
Tell me what the computer is doing and what you need help with. I will respond with the best next step.
